Legal
Privacy Policy
How Vibe Pipeline collects, uses, stores, and protects personal information submitted through this website and during client conversations.
This Privacy Policy explains how Vibe Pipeline collects, uses, and protects personal information when you visit this website, submit an enquiry, or engage us about a software project. It applies from 8 March 2026.
We only collect information that is reasonably needed to run this website, respond to enquiries, scope projects, deliver services, improve our operations, and meet legal obligations.
Information We Collect
We may collect information you provide directly, including your name, email address, company name, project details, preferred technology stack, timeline requirements, and any additional information you choose to include in a message or form submission.
We may also collect limited technical information automatically when you use the site, such as device type, browser type, approximate location derived from IP address, referring pages, and basic site usage data used for security, performance, and analytics.
How We Use Information
We use personal information to reply to enquiries, assess project fit, schedule calls, prepare proposals, deliver services, maintain client records, operate the website, prevent abuse, and improve the quality of our service.
We do not sell personal information. We do not use your enquiry data for unrelated marketing lists or speculative outreach that is disconnected from the reason you contacted us.
- Responding to contact requests and booking enquiries
- Scoping, pricing, and planning software work
- Managing active client relationships and delivery
- Protecting the website and detecting misuse
- Meeting tax, accounting, and legal record-keeping obligations
Legal Bases for Processing
Where UK GDPR or similar laws apply, we rely on legitimate interests to run the website, respond to business enquiries, protect our systems, and manage service delivery. We may also process information where it is necessary to take steps before entering into a contract or to perform a contract with you.
Where consent is required, such as for non-essential cookies or certain marketing communications, we rely on consent and you can withdraw it at any time.
Sharing Information
We may share information with carefully chosen service providers who help us host the website, manage infrastructure, process forms, communicate with clients, store documents, or deliver services. These providers may only use the information as needed to provide services to us.
We may also disclose information when required by law, to protect legal rights, to enforce agreements, or as part of a genuine business reorganisation, merger, or asset transfer.
Data Retention
We retain enquiry and client information only for as long as it is reasonably needed for the purpose it was collected, including follow-up discussions, service delivery, tax and accounting records, legal compliance, and resolving disputes.
If an enquiry does not turn into an engagement, we may keep the related correspondence for a limited period to manage future follow-ups, internal reference, and record-keeping, after which it is deleted or anonymised where appropriate.
International Transfers
Some of the providers we use may store or process information outside your home jurisdiction. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections or using providers that offer recognised transfer mechanisms.
Security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Your Rights
Depending on the laws that apply to you, you may have rights to access, correct, delete, restrict, object to, or export certain personal information, and to withdraw consent where processing is based on consent.
To exercise a privacy request, contact us using the enquiry route provided on this website and include enough detail for us to identify the relevant records.
Third-Party Links
This website may link to third-party services or platforms. We are not responsible for the privacy practices of external websites, and you should review their own policies before submitting personal information to them.
Policy Updates
We may update this Privacy Policy from time to time to reflect operational, technical, or legal changes. When we make material updates, we will revise the effective date on this page.